Terms of Service

1.1 These Terms and Conditions ("Terms") of CG Media UG (haftungsbeschränkt), Theatinerstraße 11, c/o Norton Rose Fulbright LLP, 80333 Munich, Germany, registered with the Commercial Register of the Local Court (Amtsgericht) of Munich under registration number HRB 307471 (hereinafter referred to as the "Provider"), govern the use of the LOVAFE platform, including all free and paid digital services made available by the Provider, regardless of whether such use occurs through the website or the mobile application (hereinafter collectively referred to as the "Platform").
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‍1.2 The Platform provides features for meeting and communicating with other users, as well as additional safety-related functionality designed to support users in offline situations. Such features may include identity verification, safety check-ins, emergency assistance features, and collaborations with SafeLocations.The Platform operates under a freemium business model and is intended exclusively for consumers within the meaning of Section 13 of the German Civil Code (Bürgerliches Gesetzbuch – BGB).
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‍1.3The Provider makes the Platform available exclusively to users residing in Germany, Member States of the European Union, and Switzerland.Use of the Platform outside these territories is not covered by these Terms and is not part of the contractual offering. The Provider reserves the right to technically restrict or block access from other jurisdictions. Individuals residing outside the aforementioned territories are not authorized to use the Platform.

The Platform includes, in particular, the features described below. The functionality available to a user may vary depending on the type of account, subscription plan, purchased services, technical requirements, and regional availability. The scope of services available at the time of use or purchase shall be controlling.
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4.1 User Profiles
The Platform enables users to create, manage, and display personal user profiles.Users may provide information about themselves, view the profiles of other users, and interact with other users through the Platform.The Provider does not warrant or guarantee the accuracy, completeness, or currency of any information provided by users.
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4.2 Communication Features
The Platform provides tools that enable communication and interaction between users.Such tools may include messaging, chat, contact, video, audio, notification, or comparable communication features.The Provider is not a party to communications between users and assumes no responsibility for the content, statements, actions, or conduct of users.
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4.3 Matching and Discovery Features
(a) The Platform provides automated and user-controlled tools designed to display, identify, and facilitate the discovery of user profiles. Such tools may include search, filtering, recommendation, and matching functionality.
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(b) To enhance the user experience, the Platform may utilize algorithmic recommendation systems.The primary factors considered by such systems may include:
• Profile information;
• Interests and preferences;
• Location data, where voluntarily provided;
• Search and filtering preferences;User activity and interactions;
• Verification status;
• Safety-related factors;
• and Other information relevant to the functionality of the Platform.
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(c) The Provider does not guarantee any specific search results, recommendations, number of contacts, matches, interactions, or other outcomes.In particular, the Provider does not guarantee compatibility between users, the establishment of contacts, the development of personal relationships, or the achievement of any desired result.
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4.4 Identity Verification
The Platform may provide identity verification services.The specific technical implementation of such verification, including document verification, photo verification, automated verification procedures, or the involvement of specialized third-party providers, shall be determined by the Provider.The Provider reserves the right to designate verified user profiles accordingly and to request renewed verification at any time.Successful verification does not constitute a guarantee regarding a user's identity, trustworthiness, reliability, honesty, or future conduct.

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5.1 General
The Platform enables users to create, manage, and display personal user profiles.Users may provide information about themselves, view the profiles of other users, and interact with other users through the Platform.The Provider does not warrant or guarantee the accuracy, completeness, or currency of any information provided by users.
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5.2 SafeLocations
(a) The Platform may provide a directory of participating bars, restaurants, clubs, cafés, event venues, or other establishments to assist users in identifying potential meeting locations for in-person encounters (collectively, “SafeLocations”).Users may be provided with information such as location details, distances, operating hours, and other available information.The Provider does not warrant or guarantee the accuracy, completeness, or currency of such information. Any mandatory statutory rights remain unaffected.
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(b) The designation of an establishment as a SafeLocation solely indicates that the establishment participates in a cooperation program with the Provider and has independently agreed to comply with certain minimum requirements. Such designation does not constitute a representation, warranty, certification, or guarantee regarding the actual level of safety, quality of services, or compliance with such requirements.
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(c) SafeLocations may be available only in selected regions or countries.Users have no entitlement to the availability of specific SafeLocations or to any particular geographic coverage.
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5.3 Check-In and Emergency Features
The Platform may provide features enabling users to:
• Perform safety check-ins;
• Notify designated emergency contacts;
• Voluntarily share location information;
• Trigger safety-related alerts;
• and Utilize additional safety-related functionality.
The availability of individual features may depend on technical, geographical, legal, or operational requirements.
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5.4 No Safety Guarantee
Safety features are provided solely as technical support tools. The Provider assumes no obligation to prevent specific events, eliminate risks, or control the actions of third parties. In particular, safety features are not intended to replace law enforcement agencies, emergency services, security providers, medical services, or other public authorities. The Provider does not guarantee the personal safety of users during real-world meetings or other offline situations.5.5 User ResponsibilityUsers remain solely responsible for their own decisions, actions, and personal safety precautions at all times.Any meeting or interaction with other users occurs entirely at the user's own risk.

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11.1 Responsibility for User Content
Users may publish, upload, store, transmit, or otherwise make available content through the Platform, including, but not limited to, text, images, videos, audio files, profile information, messages, and other materials (collectively, "User Content").Each user is solely responsible for the User Content they create, upload, publish, transmit, or otherwise make available through the Platform.The Provider does not endorse, adopt, or assume ownership of User Content and makes no representations or warranties regarding its accuracy, completeness, legality, reliability, or currency.
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11.2 Permitted Use
The Platform may only be used in accordance with these Terms, the Community Guidelines, and all applicable laws and regulations.Users agree to behave respectfully, responsibly, and lawfully toward other users, SafeLocations, business partners, and the Provider.
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11.3 Prohibited Content and Conduct
Users shall not, directly or indirectly:
• Provide false, inaccurate, or misleading information;
• Impersonate another person or use another person's identity without authorization;
• Operate multiple user accounts without the Provider's prior approval;
• Publish or distribute nudity, pornographic, sexually explicit, or age-inappropriate content;
• Publish or distribute content that promotes violence, discrimination, racism, extremism, hatred, or intolerance;
• Harass, threaten, insult, stalk, intimidate, or otherwise abuse other users;
• Publish or disclose personal information relating to third parties without their consent;
• Distribute spam, chain messages, unsolicited commercial communications, or unauthorized advertising;
• Engage in fraudulent, deceptive, manipulative, or misleading conduct;
• Use malware, viruses, bots, automated scripts, scraping technologies, or similar technical tools;
• Circumvent, interfere with, compromise, or attempt to bypass Platform security measures;
• Violate any applicable law, regulation, or governmental requirement.
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11.4 Community Guidelines
The Community Guidelines supplement these Terms and further define the standards of conduct applicable on the Platform.
The Community Guidelines are available at:https://lovafe.com/legal/community-guidelinesAny violation of the Community Guidelines shall also constitute a violation of these Terms.

11.5 Reporting Violations
Users may report content, profiles, activities, or conduct that may violate these Terms, the Community Guidelines, or applicable law.The Provider reserves the right to review such reports and to take any action it reasonably considers appropriate under the circumstances.

11.6 License to User Content
By uploading, publishing, transmitting, or otherwise making User Content available through the Platform, the user grants the Provider a non-exclusive, worldwide, royalty-free, sublicensable license to use such User Content to the extent necessary for the operation, provision, maintenance, development, security, and contractual functioning of the Platform.This license includes, in particular, the right to store, reproduce, technically process, transmit, display, and make User Content available within the Platform.The license shall generally terminate upon deletion of the relevant User Content or termination of the user's account, except where retention is required by law, necessary for security purposes, dispute resolution, regulatory compliance, backup systems, or other legitimate business interests of the Provider.

11.7 User Representations and Warranties
The user represents and warrants that:
• They possess all rights, permissions, authorizations, and consents necessary to upload, publish, and make available the User Content they provide;
• The use of such User Content does not infringe or violate any intellectual property rights, privacy rights, publicity rights, contractual rights, or other rights of any third party;
• and The User Content complies with applicable law, these Terms, and the Community Guidelines.

15.1 Term
The agreement governing the free use of the Platform is concluded for an indefinite period.The duration of any paid services, subscriptions, or memberships shall be determined by the applicable service description in effect at the time the contract is concluded.
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15.2 Termination by the User
Users may delete their user account and terminate the free user agreement at any time with effect for the future, unless otherwise provided for with respect to paid services.The termination of paid subscriptions, memberships, or other paid services shall be governed by the applicable subscription term, the agreed contractual conditions, and mandatory provisions of applicable law.
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15.3 Termination by the Provider
The Provider reserves the right to terminate the agreement governing the free use of the Platform at any time upon reasonable notice.The right of either party to terminate the contractual relationship for cause (extraordinary termination) shall remain unaffected.

15.4 Account Restrictions, Suspension, and Termination
The Provider may temporarily or permanently restrict, suspend, disable, or terminate user accounts where there is a legitimate reason for doing so.Legitimate reasons include, in particular:
• Violations of these Terms;
• Violations of the Community Guidelines;
• Violations of applicable law;
• False, inaccurate, deceptive, or misleading information;
• Misuse of Platform features or services;
• Security-related incidents;
• Suspected fraudulent activity;
• Suspected unauthorized use of a user account;
• Risks to the safety of other users;
• Risks to the integrity, security, or operation of the Platform;
• or Other legitimate security, legal, operational, or business interests of the Provider.
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15.5 Discretionary Enforcement
To the extent permitted by applicable law, the Provider reserves the right to restrict, suspend, disable, or terminate user accounts where the Provider reasonably determines that such action is necessary to protect its legitimate interests, maintain Platform security, protect users, preserve Platform integrity, prevent abuse, or comply with legal or regulatory requirements.

15.6 Effects of Termination
Upon termination of the contractual relationship, the user's right to access and use the Platform shall cease.Subject to applicable law, the Privacy Policy, and the Provider's legitimate retention, security, compliance, and business interests, the Provider may delete, anonymize, or otherwise process User Content, profile information, and other account-related data.Termination of an account shall not affect any rights, obligations, liabilities, or claims that arose prior to the effective date of termination.

15.7 Survival
Any provisions of these Terms that by their nature are intended to survive termination shall remain in full force and effect following the termination of the contractual relationship.This includes, without limitation, provisions relating to liability, indemnification, data protection, intellectual property rights, dispute resolution, governing law, and jurisdiction.

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16.1 Unlimited Liability
The Provider shall be liable without limitation:
• For damages arising from willful misconduct or gross negligence;
• For damages resulting from injury to life, body, or health;
• Under the provisions of applicable product liability laws;
• To the extent liability cannot be excluded or limited under mandatory applicable law.
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16.2 Liability for Ordinary Negligence
In cases of ordinary negligence, the Provider shall be liable only for the breach of a material contractual obligation.Material contractual obligations are obligations whose fulfillment is essential for the proper performance of the contract and upon whose performance the user may reasonably rely.In such cases, the Provider's liability shall be limited to damages that were typical for the contract and reasonably foreseeable at the time the contract was concluded.
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16.3 Exclusion of Further Liability
To the fullest extent permitted by applicable law, any liability of the Provider beyond the scope set forth above shall be excluded, regardless of the legal basis of the claim. This exclusion applies in particular to:
• Indirect damages;
• Consequential damages;
• Loss of profits;
• Loss of data;
• Loss of business opportunities;
• Reputational harm;
• Damages resulting from service interruptions;
• and Damages resulting from technical malfunctions or system failures.

16.4 User Interactions
The Provider merely provides the technical infrastructure and functionality of the Platform.The Provider is neither a party to nor an intermediary of any contacts, communications, meetings, relationships, transactions, or other interactions between users.The Provider assumes no responsibility for the actions, omissions, statements, content, conduct, or behavior of any user.Any meetings, communications, or interactions between users occur entirely at the users' own risk.
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16.5 SafeLocations
The Provider assumes no responsibility or liability for the services, actions, omissions, security measures, operating hours, availability, or other circumstances relating to any SafeLocation.SafeLocations are operated by independent third-party providers.The designation of an establishment as a SafeLocation does not constitute a representation, warranty, certification, or guarantee regarding its actual safety, quality, suitability, or availability.

16.6 Safety Features
Any safety-related features provided by the Provider are intended solely as supportive tools for users.The Provider does not warrant or guarantee that such safety features will be continuously available, error-free, effective, or capable of preventing risks, criminal acts, harassment, assaults, emergencies, injuries, or other harmful events.In particular, safety features are not intended to replace law enforcement agencies, emergency services, security providers, medical services, or other competent authorities.

16.7 Platform Availability
The Provider does not warrant or guarantee uninterrupted, error-free, secure, or continuously available access to the Platform.
In particular, the Provider shall not be liable for limitations, interruptions, delays, or outages resulting from:
• Technical failures;
• Maintenance activities;
• Force majeure events;
• Actions or attacks by third parties;
• Failures of telecommunications, internet, or data networks;
• or Other circumstances beyond the Provider's reasonable control.

16.8 Third-Party Content
The Provider shall not be liable for content, information, statements, or representations made available by users, SafeLocations, or other third parties.This shall not apply to the extent the Provider is legally responsible for such content under applicable law.

16.9 Mandatory Rights
The limitations and exclusions of liability set forth in these Terms shall apply only to the extent permitted under applicable law.Nothing in these Terms shall exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded or limited under mandatory consumer protection, product liability, data protection, or other applicable laws.

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