These Terms of Service explain the rules for using Lovafe, including our website, app, and related services. Have questions about our Terms of Service or how they apply? Our team is here to help.
CONTACT US →These Terms of Service govern your use of Lovafe, including our Website, App, and related services. By accessing or using Lovafe, you agree to these terms. If you do not agree with them, please do not use our services.
1.1 These Terms and Conditions ("Terms") of CG Media UG (haftungsbeschränkt), Theatinerstraße 11, c/o Norton Rose Fulbright LLP, 80333 Munich, Germany, registered with the Commercial Register of the Local Court (Amtsgericht) of Munich under registration number HRB 307471 (hereinafter referred to as the "Provider"), govern the use of the LOVAFE platform, including all free and paid digital services made available by the Provider, regardless of whether such use occurs through the website or the mobile application (hereinafter collectively referred to as the "Platform").
1.2 The Platform provides features for meeting and communicating with other users, as well as additional safety-related functionality designed to support users in offline situations. Such features may include identity verification, safety check-ins, emergency assistance features, and collaborations with SafeLocations. The Platform operates under a freemium business model and is intended exclusively for consumers within the meaning of Section 13 of the German Civil Code (Bürgerliches Gesetzbuch – BGB).
1.3 The Provider makes the Platform available exclusively to users residing in Germany, Member States of the European Union, and Switzerland. Use of the Platform outside these territories is not covered by these Terms and is not part of the contractual offering. The Provider reserves the right to technically restrict or block access from other jurisdictions. Individuals residing outside the aforementioned territories are not authorized to use the Platform.
2.1 Unless expressly stated otherwise, the Provider acts in its own name and on its own behalf with respect to all services made available through the Platform. Any agreement concerning the use of such services is concluded exclusively between the user and the Provider.
2.2 The Platform provides digital tools and functionality that enable users to establish contact with one another, communicate, and make use of supportive safety-related features. This includes, in particular, the ability to view user profiles, utilize search and filtering functions, and communicate with other users through the communication tools provided on the Platform. The Provider does not evaluate, select, recommend, arrange, or match specific individuals and does not guarantee the establishment of any contact, match, conversation, relationship, or in-person meeting. Furthermore, the Provider does not provide matrimonial brokerage services or marriage arrangement services within the meaning of Section 656 of the German Civil Code (BGB).
2.3 Any SafeLocations displayed on the Platform constitute independent offerings of separate third-party providers. This shall also apply where the Platform grants users access rights, discounts, benefits, or other advantages relating to SafeLocations. All services provided on-site, including but not limited to surveillance, admission management, security measures, hospitality services, event services, or other offerings, are provided solely by the respective SafeLocation under its own responsibility. In this respect, the Provider merely supplies information, recommendations, or, where applicable, promotional benefits relating to such third-party offerings.
3.1 Use of the Platform requires the creation of a user account using a valid email address and a password chosen by the user. Users are required to ensure that all information provided is complete, accurate, and up to date at all times. Any changes to personal information must be updated in the user account without undue delay. Users must keep their login credentials confidential and protect them against unauthorized access by third parties.
3.2 The Platform may only be used by individuals who have reached the age of eighteen (18) years. User accounts are personal to the registered user and may not be transferred, assigned, shared, or otherwise made available to third parties. In the event of violations of these Terms, the Community Guidelines, applicable law, or the Provider's legitimate safety and security interests, the Provider reserves the right to remove content, restrict functionality, temporarily suspend user accounts, or permanently terminate user accounts. Any further statutory or contractual rights of the Provider shall remain unaffected.
3.3 Unless expressly agreed otherwise with the Provider in writing, the Platform may be used solely for personal, private, and non-commercial purposes. Any commercial, professional, promotional, or business-related use of the Platform is prohibited without the Provider's prior written consent.
The Platform includes, in particular, the features described below. The functionality available to a user may vary depending on the type of account, subscription plan, purchased services, technical requirements, and regional availability. The scope of services available at the time of use or purchase shall be controlling.
The Platform enables users to create, manage, and display personal user profiles. Users may provide information about themselves, view the profiles of other users, and interact with other users through the Platform. The Provider does not warrant or guarantee the accuracy, completeness, or currency of any information provided by users.
The Platform provides tools that enable communication and interaction between users. Such tools may include messaging, chat, contact, video, audio, notification, or comparable communication features. The Provider is not a party to communications between users and assumes no responsibility for the content, statements, actions, or conduct of users.
(a) The Platform provides automated and user-controlled tools designed to display, identify, and facilitate the discovery of user profiles. Such tools may include search, filtering, recommendation, and matching functionality.
(b) To enhance the user experience, the Platform may utilize algorithmic recommendation systems. The primary factors considered by such systems may include:
(c) The Provider does not guarantee any specific search results, recommendations, number of contacts, matches, interactions, or other outcomes. In particular, the Provider does not guarantee compatibility between users, the establishment of contacts, the development of personal relationships, or the achievement of any desired result.
The Platform may provide identity verification services. The specific technical implementation of such verification, including document verification, photo verification, automated verification procedures, or the involvement of specialized third-party providers, shall be determined by the Provider. The Provider reserves the right to designate verified user profiles accordingly and to request renewed verification at any time. Successful verification does not constitute a guarantee regarding a user's identity, trustworthiness, reliability, honesty, or future conduct.
The Platform enables users to create, manage, and display personal user profiles. Users may provide information about themselves, view the profiles of other users, and interact with other users through the Platform. The Provider does not warrant or guarantee the accuracy, completeness, or currency of any information provided by users.
(a) The Platform may provide a directory of participating bars, restaurants, clubs, cafés, event venues, or other establishments to assist users in identifying potential meeting locations for in-person encounters (collectively, "SafeLocations"). Users may be provided with information such as location details, distances, operating hours, and other available information. The Provider does not warrant or guarantee the accuracy, completeness, or currency of such information. Any mandatory statutory rights remain unaffected.
(b) The designation of an establishment as a SafeLocation solely indicates that the establishment participates in a cooperation program with the Provider and has independently agreed to comply with certain minimum requirements. Such designation does not constitute a representation, warranty, certification, or guarantee regarding the actual level of safety, quality of services, or compliance with such requirements.
(c) SafeLocations may be available only in selected regions or countries. Users have no entitlement to the availability of specific SafeLocations or to any particular geographic coverage.
The Platform may provide features enabling users to:
The availability of individual features may depend on technical, geographical, legal, or operational requirements.
Safety features are provided solely as technical support tools. The Provider assumes no obligation to prevent specific events, eliminate risks, or control the actions of third parties. In particular, safety features are not intended to replace law enforcement agencies, emergency services, security providers, medical services, or other public authorities. The Provider does not guarantee the personal safety of users during real-world meetings or other offline situations.
Users remain solely responsible for their own decisions, actions, and personal safety precautions at all times. Any meeting or interaction with other users occurs entirely at the user's own risk.
6.1 The Provider endeavors to make the Platform available with as little interruption as reasonably possible, taking into account technical, organizational, and economic considerations.
6.2 The Provider does not guarantee uninterrupted, error-free, continuous, or fully available access to the Platform at all times.
6.3 Limitations in availability may arise in particular as a result of:
6.4 Where technically feasible and commercially reasonable, the Provider will provide advance notice of planned maintenance activities.
6.5 Nothing in this Section shall limit or affect any rights that users may have under mandatory applicable law.
The agreement governing the free use of the Platform is concluded when the user successfully completes the registration process and the user account is activated by the Provider. By completing the registration process, the user submits a binding offer to enter into a user agreement. The Provider may accept such offer by activating the user account. Users shall have no entitlement to the conclusion of a user agreement.
Where the Provider offers paid services, premium memberships, subscriptions, or other digital products, a contract for the respective service is concluded upon completion of the applicable ordering process. Prior to submitting an order, the user shall be provided with all material information relating to the respective service, including, where applicable:
Before submitting an order for a paid service, users shall be provided with an opportunity to review their entries and correct any input errors.
The contractual language shall be German. The Provider may make additional language versions available for convenience purposes. In the event of any inconsistency, conflict, or discrepancy between different language versions, the German version shall prevail and be legally binding.
The Provider shall retain the contractual documentation in accordance with applicable statutory record-retention requirements. Users may access, download, and save these Terms and Conditions at any time through the Platform.
The Provider may offer paid additional services, including Premium, Premium+, and similar membership plans. The specific scope of services and features included in a paid offering shall be determined by the service description applicable at the time of purchase.
All prices shall be clearly displayed prior to the conclusion of any contract. Unless expressly stated otherwise, all prices include applicable statutory value-added tax (VAT) and any other taxes required by law.
Payments shall be processed through the payment methods made available by the Provider from time to time. For mobile applications, payment processing may be handled through the Apple App Store, Google Play Store, or other payment providers approved by the Provider. The terms and conditions of the respective payment processor, app store operator, or platform provider may apply in addition to these Terms with respect to payment processing, subscription management, billing, renewals, cancellations, and refunds.
Where a Premium Membership or subscription is offered on an automatically renewing basis, users shall be clearly informed of such renewal mechanism prior to entering into the contract. Automatically renewing subscriptions shall renew for successive renewal periods corresponding to the originally selected subscription term unless cancelled before the applicable renewal date.
The Provider reserves the right to adjust prices for future subscription periods or future contracts in accordance with applicable law. Any such price adjustments shall apply prospectively only and shall not affect subscription periods or contractual terms that have already been purchased or concluded. Where required by law, users shall be notified in advance of any material pricing changes.
If a user fails to make a payment when due, the Provider may, to the extent permitted by applicable law, temporarily restrict, suspend, or limit access to paid services until the outstanding payment obligation has been satisfied. Any additional statutory or contractual rights and remedies of the Provider shall remain unaffected.
The Provider shall make the contractually agreed digital services available to the user for the duration of the applicable contractual term. The scope of the digital services shall be determined by the respective service description, subscription plan, and features available at the time of use.
The Provider shall provide users with those updates that are necessary to maintain the conformity of the digital services with the contract for the period required under applicable law. Such updates may include, in particular:
Users may be required to install certain updates in order to continue using some or all functionalities of the Platform.
The Provider reserves the right to further develop, improve, modify, or adapt the Platform and its individual features, taking into account the legitimate interests of users. Such modifications may include, in particular:
The Provider reserves the right to discontinue, replace, restrict, or modify individual features or functionalities where there is a legitimate reason for doing so. Legitimate reasons may include, in particular:
Where required by applicable law, users shall be informed of material changes affecting digital services within a reasonable period before such changes take effect. Nothing in this Section shall affect any mandatory statutory rights available to consumers under applicable law.
10.1 Consumers are generally entitled to a statutory right of withdrawal with respect to paid contracts, subject to applicable consumer protection laws.
10.2 Details regarding the right of withdrawal are set out in the Withdrawal Notice contained in Appendix 2 to these Terms.
10.3 The user expressly agrees that the Provider may commence performance of the contract before the expiration of the applicable withdrawal period.
10.4 To the extent permitted by applicable law, the right of withdrawal may expire prematurely if:
10.5 Nothing in this Section shall limit or affect any mandatory consumer rights available under applicable law.
Users may publish, upload, store, transmit, or otherwise make available content through the Platform, including, but not limited to, text, images, videos, audio files, profile information, messages, and other materials (collectively, "User Content"). Each user is solely responsible for the User Content they create, upload, publish, transmit, or otherwise make available through the Platform. The Provider does not endorse, adopt, or assume ownership of User Content and makes no representations or warranties regarding its accuracy, completeness, legality, reliability, or currency.
The Platform may only be used in accordance with these Terms, the Community Guidelines, and all applicable laws and regulations. Users agree to behave respectfully, responsibly, and lawfully toward other users, SafeLocations, business partners, and the Provider.
Users shall not, directly or indirectly:
The Community Guidelines supplement these Terms and further define the standards of conduct applicable on the Platform. The Community Guidelines are available at: https://lovafe.com/legal/community-guidelines. Any violation of the Community Guidelines shall also constitute a violation of these Terms.
Users may report content, profiles, activities, or conduct that may violate these Terms, the Community Guidelines, or applicable law. The Provider reserves the right to review such reports and to take any action it reasonably considers appropriate under the circumstances.
By uploading, publishing, transmitting, or otherwise making User Content available through the Platform, the user grants the Provider a non-exclusive, worldwide, royalty-free, sublicensable license to use such User Content to the extent necessary for the operation, provision, maintenance, development, security, and contractual functioning of the Platform. This license includes, in particular, the right to store, reproduce, technically process, transmit, display, and make User Content available within the Platform. The license shall generally terminate upon deletion of the relevant User Content or termination of the user's account, except where retention is required by law, necessary for security purposes, dispute resolution, regulatory compliance, backup systems, or other legitimate business interests of the Provider.
The user represents and warrants that:
The Provider may utilize artificial intelligence, machine learning, automated analytical processes, and similar technologies to provide, improve, maintain, and protect the Platform and its services.
Such technologies may be used for, among other purposes:
In order to personalize recommendations, improve matching functionality, and enhance Platform features, the Provider may analyze user behavior, interests, interactions, profile information, preferences, and other relevant data. To the extent that personal data is processed, such processing shall be carried out in accordance with applicable data protection laws and the Provider's Privacy Policy. Such processing may constitute profiling within the meaning of Article 4(4) of the General Data Protection Regulation (GDPR).
The Provider does not warrant or guarantee that the use of artificial intelligence systems, automated processes, recommendation systems, or matching technologies will result in any particular contacts, matches, relationships, recommendations, user engagement, or other outcomes.
Where AI-supported systems are developed, improved, tested, or optimized, any use of user-related information for such purposes shall be conducted exclusively in aggregated, anonymized, or pseudonymized form, as appropriate, and in compliance with applicable data protection laws. Nothing in this Section authorizes the use of personal data for AI training purposes beyond what is permitted under applicable law and the Provider's Privacy Policy.
13.1 The processing of personal data shall be carried out in accordance with applicable data protection laws and regulations.
13.2 Details regarding the collection, processing, storage, use, and protection of personal data are set forth in the Provider's Privacy Policy. The Privacy Policy is available at all times at: https://lovafe.com/legal/privacy-policy
13.3 The Cookie Policy and any other privacy-related notices, disclosures, or information made available through the Platform shall also apply, where applicable, and shall supplement these Terms. In the event of any conflict between these Terms and the Privacy Policy with respect to the processing of personal data, the Privacy Policy shall prevail to the extent required by applicable data protection law.
All rights, title, and interests in and to the Platform, including its content, software components, databases, algorithms, designs, logos, trademarks, service marks, trade names, text, graphics, images, videos, and other proprietary materials, are owned by or licensed to the Provider or the respective rights holders and are protected by applicable intellectual property laws.
Subject to compliance with these Terms, the user is granted a limited, non-exclusive, non-transferable, and non-sublicensable right to access and use the Platform solely for its intended purpose and only for the duration of the contractual relationship. No ownership rights in the Platform or any part thereof are transferred to the user.
Unless expressly permitted by applicable law or authorized in writing by the Provider, users shall not:
LOVAFE, all related logos, brand elements, service marks, trademarks, trade names, and other distinctive signs associated with the Provider are the exclusive property of the Provider or its licensors. No user is granted any right, license, or authorization to use any such trademarks, logos, trade names, or branding elements without the Provider's prior written consent.
The agreement governing the free use of the Platform is concluded for an indefinite period. The duration of any paid services, subscriptions, or memberships shall be determined by the applicable service description in effect at the time the contract is concluded.
Users may delete their user account and terminate the free user agreement at any time with effect for the future, unless otherwise provided for with respect to paid services. The termination of paid subscriptions, memberships, or other paid services shall be governed by the applicable subscription term, the agreed contractual conditions, and mandatory provisions of applicable law.
The Provider reserves the right to terminate the agreement governing the free use of the Platform at any time upon reasonable notice. The right of either party to terminate the contractual relationship for cause (extraordinary termination) shall remain unaffected.
The Provider may temporarily or permanently restrict, suspend, disable, or terminate user accounts where there is a legitimate reason for doing so. Legitimate reasons include, in particular:
To the extent permitted by applicable law, the Provider reserves the right to restrict, suspend, disable, or terminate user accounts where the Provider reasonably determines that such action is necessary to protect its legitimate interests, maintain Platform security, protect users, preserve Platform integrity, prevent abuse, or comply with legal or regulatory requirements.
Upon termination of the contractual relationship, the user's right to access and use the Platform shall cease. Subject to applicable law, the Privacy Policy, and the Provider's legitimate retention, security, compliance, and business interests, the Provider may delete, anonymize, or otherwise process User Content, profile information, and other account-related data. Termination of an account shall not affect any rights, obligations, liabilities, or claims that arose prior to the effective date of termination.
Any provisions of these Terms that by their nature are intended to survive termination shall remain in full force and effect following the termination of the contractual relationship. This includes, without limitation, provisions relating to liability, indemnification, data protection, intellectual property rights, dispute resolution, governing law, and jurisdiction.
The Provider shall be liable without limitation:
In cases of ordinary negligence, the Provider shall be liable only for the breach of a material contractual obligation. Material contractual obligations are obligations whose fulfillment is essential for the proper performance of the contract and upon whose performance the user may reasonably rely. In such cases, the Provider's liability shall be limited to damages that were typical for the contract and reasonably foreseeable at the time the contract was concluded.
To the fullest extent permitted by applicable law, any liability of the Provider beyond the scope set forth above shall be excluded, regardless of the legal basis of the claim. This exclusion applies in particular to:
The Provider merely provides the technical infrastructure and functionality of the Platform. The Provider is neither a party to nor an intermediary of any contacts, communications, meetings, relationships, transactions, or other interactions between users. The Provider assumes no responsibility for the actions, omissions, statements, content, conduct, or behavior of any user. Any meetings, communications, or interactions between users occur entirely at the users' own risk.
The Provider assumes no responsibility or liability for the services, actions, omissions, security measures, operating hours, availability, or other circumstances relating to any SafeLocation. SafeLocations are operated by independent third-party providers. The designation of an establishment as a SafeLocation does not constitute a representation, warranty, certification, or guarantee regarding its actual safety, quality, suitability, or availability.
Any safety-related features provided by the Provider are intended solely as supportive tools for users. The Provider does not warrant or guarantee that such safety features will be continuously available, error-free, effective, or capable of preventing risks, criminal acts, harassment, assaults, emergencies, injuries, or other harmful events. In particular, safety features are not intended to replace law enforcement agencies, emergency services, security providers, medical services, or other competent authorities.
The Provider does not warrant or guarantee uninterrupted, error-free, secure, or continuously available access to the Platform. In particular, the Provider shall not be liable for limitations, interruptions, delays, or outages resulting from:
The Provider shall not be liable for content, information, statements, or representations made available by users, SafeLocations, or other third parties. This shall not apply to the extent the Provider is legally responsible for such content under applicable law.
The limitations and exclusions of liability set forth in these Terms shall apply only to the extent permitted under applicable law. Nothing in these Terms shall exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded or limited under mandatory consumer protection, product liability, data protection, or other applicable laws.
17.1 The user agrees to indemnify, defend, and hold harmless the Provider, its directors, officers, employees, contractors, agents, affiliated companies, successors, assigns, and business partners from and against any and all third-party claims, demands, actions, proceedings, liabilities, damages, losses, fines, penalties, costs, and expenses arising out of or relating to the user's unlawful, unauthorized, or contractual non-compliant use of the Platform.
17.2 The indemnification obligation includes, without limitation:
17.3 The user's indemnification obligations shall apply in particular where third-party claims arise from or relate to:
17.4 The Provider shall inform the user, within a reasonable period, of any claim for which indemnification is sought and shall provide the user with a reasonable opportunity to participate in the defense of such claim to the extent permitted by applicable law. The Provider reserves the right to assume exclusive control of the defense or settlement of any matter subject to indemnification, provided that doing so shall not relieve the user of their indemnification obligations.
17.5 Any statutory, contractual, or equitable rights and remedies available to the Provider shall remain unaffected by this Section.
18.1 The Provider reserves the right to amend these Terms with effect for the future, provided that there is a legitimate reason for such amendment and the amendment does not unreasonably disadvantage users.
18.2 Legitimate reasons for amendments include, in particular:
18.3 Users shall be informed of any material amendments to these Terms within a reasonable period before such amendments become effective. Notification may be provided by email, through the Platform, by in-app notification, or through any other appropriate electronic means.
18.4 To the extent permitted by applicable law, amendments shall be deemed accepted if the user does not object within the period specified in the amendment notice and the user has been expressly informed of this consequence in advance. Where applicable law requires express consent, the Provider shall obtain such consent before the amended Terms become effective.
18.5 Nothing in this Section shall affect any mandatory statutory rights available to users.
These Terms and any disputes arising out of or relating to these Terms or the use of the Platform shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). If the user is a consumer residing in another Member State of the European Union, any mandatory consumer protection provisions of the country of the user's habitual residence shall remain unaffected.
To the extent permitted by applicable law, the courts of Munich, Germany shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the use of the Platform. Nothing in this Section shall affect any mandatory rights of consumers under applicable jurisdictional laws.
Should any provision of these Terms be held invalid, void, illegal, or unenforceable in whole or in part, the validity and enforceability of the remaining provisions shall remain unaffected. Any invalid, void, or unenforceable provision shall be replaced, to the extent legally permissible, by a valid provision that most closely reflects the economic purpose and intent of the original provision. The same shall apply to any unintended gaps in these Terms.
Any side agreements, amendments, supplements, or modifications to these Terms must be made in text form unless a stricter form is required by applicable law.
These Terms, together with the Privacy Policy, Cookie Policy, Community Guidelines, and any applicable service descriptions, subscription terms, or supplementary policies, constitute the entire agreement between the user and the Provider regarding the use of the Platform. They supersede all prior understandings, communications, representations, and agreements relating to the same subject matter.
The current version of these Terms shall be available at all times through the Platform.
If you have questions about these Terms of Service, please contact us using the details provided on our Contact page.
